How to create activity and business plan for IT organisaton in 2011

If you still don't have activity and business plan for 2011, now it is right time to do it. Most common mistake is to try predict future. I mean people start to think what will be in next year. Don't badder with it. Nobody knows.
Your task is to think in two directions:

1. What service or performance you need to improve
2. What new service or feature you need

Visualize perfect situation (as you like to be) at the end of 2011. Write it down on paper. Now think of gap between current situation and targeted situation. Write down tasks what you need to to reach targeted picture. Add resources (people, money, time) to each task. Prioritize and recognize relations between tasks. Add responsible to each task and think of control system (how you will track progress of each task).

And that's it, viola, you have activity and business plan for 2011.
Cheers